Terms of Service

These Terms of Service ("Terms") govern the use of the Ordina platform and services. Please read them carefully before using Ordina.

1. Introduction

1.1. Ordina B.V., with its registered office in Amsterdam, Netherlands, operates a software-as-a-service (SaaS) platform for team workflow management, task coordination, document collaboration, and process automation (hereinafter, the "Ordina Platform").

1.2. The Ordina Platform is offered as a cloud-based service accessible via web application and mobile application, designed to support organizations in structuring their work, aligning their teams, and automating routine processes.

1.3. These Terms apply to business entities, organizations, and their authorized employees or representatives (hereinafter collectively "Customers"). The Terms do not apply to consumers acting in a personal capacity.

2. Definitions

2.1. Customer – The legal entity or organization entering into a contract with Ordina for use of the Platform.

2.2. User – A natural person authorized by the Customer to access and use the Platform.

2.3. Platform – The hosted web and mobile applications provided by Ordina, including all workspaces, automation tools, integrations, and related services.

2.4. Subscription – The paid license to access the Platform features according to the Customer's selected plan.

2.5. Workspace – A dedicated environment within the Platform where the Customer's Users collaborate, manage tasks, and store information.

2.6. Support Services – Technical support, onboarding assistance, and guidance provided by Ordina to Customers during their subscription period.

3. Scope of Application

3.1. These Terms govern all contractual relationships between Customers and Ordina concerning use of the Platform.

3.2. Deviating or conflicting general terms of the Customer shall not apply, unless expressly agreed to in writing by Ordina.

3.3. Individual written agreements between Ordina and the Customer take precedence over these Terms where applicable.

4. Subject of the Contract

4.1. Ordina grants Customers and their Users access to the Platform on a subscription basis. The Customer receives a non-exclusive, time-limited right to use the Platform in accordance with these Terms.

4.2. Ordina continuously improves and updates the Platform. Customers are entitled to access the most recent version available at any given time.

4.3. No transfer of the software, source code, or backend infrastructure takes place. The Platform is provided solely as a hosted service.

5. Services of Ordina

5.1. Hosting & Availability – Ordina operates and maintains the Platform with commercially reasonable efforts to ensure high availability. Planned maintenance will be announced in advance where possible.

5.2. Updates & Development – The Platform is regularly updated with enhancements, bug fixes, and security improvements. Ordina reserves the right to add, change, or remove features, provided the overall value of the service is maintained.

5.3. Support – Ordina provides Customers with access to support services during normal business hours via email or in-app ticketing. Business plan customers receive priority support with guaranteed response times.

5.4. Integrations – Ordina may offer integrations with third-party tools and services. Ordina does not guarantee the continued availability of any third-party integration and is not liable for disruptions caused by third-party providers.

6. Customer Obligations

6.1. The Customer is responsible for ensuring that all Users comply with these Terms when using the Platform.

6.2. The Customer must keep account credentials secure and is liable for all activity that occurs under their account.

6.3. The Customer may not use the Platform to store or transmit unlawful content, infringe on intellectual property rights, or engage in any activity that disrupts the Platform or other users.

6.4. The Customer is responsible for the accuracy and legality of all data entered into the Platform.

7. Subscription & Payment

7.1. Access to the Platform requires an active subscription. Subscription fees are charged in advance on a monthly or annual basis, depending on the plan selected.

7.2. All fees are exclusive of applicable taxes. Ordina reserves the right to adjust pricing with 30 days' written notice.

7.3. Failure to pay subscription fees may result in suspension of access to the Platform. Ordina will provide reasonable notice before suspending an account.

7.4. Refunds are not provided for partial subscription periods unless required by applicable law.

8. Intellectual Property

8.1. All rights, title, and interest in and to the Platform, including all software, design, and content, remain exclusively with Ordina.

8.2. The Customer retains all rights to data and content uploaded or created within the Platform. Ordina does not claim ownership over Customer data.

8.3. The Customer grants Ordina a limited license to process and store Customer data solely for the purpose of providing the Platform services.

9. Confidentiality

9.1. Both parties agree to keep confidential any non-public information shared in connection with the use of the Platform.

9.2. Ordina will not disclose Customer data to third parties except as required by law or as necessary to provide the services.

10. Limitation of Liability

10.1. Ordina's liability for direct damages is limited to the fees paid by the Customer in the three months preceding the event giving rise to the claim.

10.2. Ordina is not liable for indirect, incidental, or consequential damages, including loss of revenue, data, or business opportunities.

10.3. These limitations do not apply in cases of gross negligence or intentional misconduct.

11. Termination

11.1. Either party may terminate the subscription at the end of the current billing period by providing written notice.

11.2. Ordina may terminate or suspend access immediately in cases of material breach of these Terms, non-payment, or unlawful use of the Platform.

11.3. Upon termination, the Customer's data will be retained for 30 days, after which it will be permanently deleted unless otherwise agreed.

12. Governing Law

12.1. These Terms are governed by the laws of the Netherlands. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Amsterdam.

12.2. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

13. Changes to These Terms

13.1. Ordina reserves the right to update these Terms at any time. Customers will be notified of material changes at least 14 days in advance via email or in-app notification.

13.2. Continued use of the Platform after the effective date of any changes constitutes acceptance of the updated Terms.